Returns & Exchange Policy

At VeMart, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return, refund, and exchange policy. Please read the following guidelines:

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1. Returns and Exchanges:

   • You can initiate a return or exchange within 7 days from the date of delivery.

   • The item(s) must be unused, in their original condition, and with all tags and packaging intact.

   • Personalized or customized items are not eligible for return or exchange unless they are defective or damaged upon arrival.
      

2. Refund Process:

   • For eligible returns, we provide a refund in your bank account.

   • The refund will be issued once the returned item(s) are received and inspected.

   • For Cash on Delivery items a coupon code will be provided.

   • The coupon code can be used for future purchases on VeMart.
      

3. Exchange Process:

   • If you would like to exchange an item for a different size, colour, or variant, please contact our customer support team.

   • We will guide you through the exchange process and provide instructions for returning the original item.

   • Once the original item is received and inspected, we will process the exchange and dispatch the replacement item.
      

4. Return Shipping:

   • Return shipping costs are the responsibility of the customer, except in cases where the item received is defective or damaged.

   • We recommend using a reliable shipping service with tracking to ensure the safe return of the item(s).
      

5. Non-Returnable Items:

   • Certain items are not eligible for return or exchange, including:

     • Intimate or sanitary goods

     • Perishable items

     • Personalized or customized items (unless defective or damaged)
        

6. Cancellation Policy:

   • If you wish to cancel an order, please contact us as soon as possible.

   • Cancellations are only possible if the order has not been shipped from our warehouse.
      

7. Returns and Exchange Period:

   • You have 7 days from the date of delivery to initiate a return or exchange.

   • Every Product is eligible for exchange except certain goods which are mentioned above.

   • Every Product has its own Return Policy, if Return is mentioned on the product page, only then it is eligible for a Return. Kindly refer to the Product Page.
      

Please note that our return, refund, and exchange policy may be subject to change. We recommend visiting our website or contacting our customer support team for the most up-to-date information.

Refunds take 5-7 days to get deposited in your bank account.

If you have any questions or need assistance with returns, refunds, or exchanges, please don't hesitate to reach out to our customer support team. We are here to help you with a seamless and satisfying shopping experience.

Thank you for choosing VeMart!